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Privacy policy

Processing of personal data of Laattapiste-Pukkila Oy's customers and processing of personal data related to marketing.

This privacy policy explains how Laattapiste-Pukkila Oy processes its customers’ personal data and personal data used for marketing.

Data protection in a nutshell

  • We collect your personal data when you shop in our store or use our online services. We store your data, for example, when you buy our products, book an appointment, sign up for a newsletter, participate in a marketing campaign or survey, or contact our customer service.
  • The data we process is data that you provide yourself in connection with purchases, requests for quotations or, for example, newsletter subscriptions, or that we have obtained for marketing purposes from data service providers.
  • We process your personal data in order to provide you with customer service and to send you customer communications or marketing materials.
  • We respect your privacy in all processing we carry out. We do not process data that can be directly linked to you unless it is necessary for the purposes of the processing.
  • You have control over how we process your personal data. We will inform you about your rights as a data subject and how you can exercise them.

1. Who processes your data?

Laattapiste-Pukkila Oy (Business ID: 0849307-3, address Mestarintie 5, 01730 Vantaa, "we", "us" or "our") processes your personal data as the data controller when you shop in Laattapiste-Pukkila Oy's stores or use the online services provided by Laattapiste-Pukkila Oy.

2. Who can you contact with questions about data protection?

If you have any questions about data protection or would like to exercise your rights, you can contact:

Laattapiste-Pukkila Oy / Data protection
Data protection issues
Mestarintie 5
01730 Vantaa

tietosuoja@laattapiste.fi

3. What personal data do we process?

We process the following information about you that is necessary for the management of the customer relationship and marketing:

Basic information such as:

  • name
  • contact information: address, telephone number and email address
  • profession and position in the company, if the marketing is aimed at the company where you work or if you represent a corporate customer

Information related to the customer relationship:

  • information about the purchase and delivery of our products and services (e.g. products ordered, content and schedule of renovations)
  • information about quotations you have requested and received for our products or services
  • information about the payment method you use (e.g. whether you use our partner's financing services and the number of the financing agreement)
  • information related to any warranties
  • communication and actions related to the customer relationship, such as complaints and the measures taken in response, feedback, recordings of customer service calls
  • information related to the household tax credit
  • marketing activities targeted at you and the information provided or received in connection with them
  • direct marketing consents and opt-outs
  • customer satisfaction surveys sent to you

If you use our online services, the following information will also be collected about you:

  • IP address
  • time of browsing
  • the website you came from and the website you go to next
  • the links you click and the content you view
  • how long a session lasts
  • your browser (e.g. Firefox or Google Chrome) or app type and other similar information
  • data derived or profiled with the help of website analytics

If you pay for the products or services with a renovation account provided by us, we will also process the following information about you:

  • information necessary for making a credit decision, such as personal identity code, identification information, gender, nationality, occupation, marital status, information on current and former employment, income information, information on other credits, information on the form and duration of residence, and the number of people living in the same household
  • renovation account agreement
  • language of communication
  • credit details
  • information related to debt collection

If you pay for the products with Rempparaha financing offered by OP Corporate Bank plc, we also process the following information:

  • financing decision number
  • amount of financing granted

Providing your name and contact details is a prerequisite for you to order our products or services. If you want to pay for your purchases using a renovation account, you must provide us with the information needed to make a credit decision.

Some of our stores use recorded camera surveillance. When you visit these stores, you may be recorded on video.

4. For what purposes do we process your personal data?

We process your personal data for the purpose of managing, maintaining, analysing and developing the customer relationship, including electronic customer communications. In addition, we may use your personal data for business analysis and development and for the marketing of Laattapiste-Pukkila Oy's products and services.

We process your personal data for the purposes of planning, targeting, sending, developing and implementing marketing.

5. On what basis do we process your data?

We process your data in order to provide you with the offer you have requested and to prepare and execute contracts for the products or services you have ordered.

We also process your data on the basis of a legitimate interest arising from a customer relationship or a potential customer relationship, as well as on the basis of a legal obligation.

We process your personal data on the basis of your consent when we ask you for marketing permission to send you direct marketing and newsletters. You can withdraw your consent at any time by emailing tietosuoja@laattapiste.fi.

6. To whom do we disclose your personal data?

We disclose your personal data to the extent permitted and required by the legislation in force at any given time. If the service includes goods transport services, we disclose information to operators in the logistics chain. We disclose personal data related to order history to franchisees and suppliers as necessary to enable customer service. As necessary, we disclose personal data to suppliers of design, renovation and construction services.

If you have financed your purchases with Rempparaha financing provided by OP Corporate Bank plc, we will hand over the total amount of your purchases to OP Corporate Bank plc.

We have outsourced the processing of personal data to the following service providers who process your personal data on our behalf:

  • IT system suppliers
  • Storage service providers
  • Communications, marketing and customer satisfaction service providers

7. Do we transfer your personal data outside the EU or EEA?

We do not transfer your personal data outside the EU and EEA.

8. How long do we keep your personal data?

We retain personal data for as long as it is necessary for the purposes for which we process the personal data or to comply with our legal obligations. When determining retention periods, we take into account, for example, the statutory time limits for bringing claims and the liability of the provider of goods and services for goods and services.

The products and services we sell may have a warranty of up to 15 years, depending on the product, so we will keep information about the products and services you have ordered for 15 years from the date of delivery.

We store the information we collect when you open a renovation account for a maximum of 5 years from the date you have been invoiced. If you have not paid the invoice and any collection costs by the end of the storage period, we will store the data until the amount has been paid in full or it can no longer be demanded to be paid.

Camera surveillance recordings are stored for a maximum of one year from the recording.

We do not collect information about consumer customers solely for marketing purposes. We store personal data collected about company representatives solely for marketing purposes until we are asked to stop processing personal data for marketing purposes.

We store information collected from our website, such as cookies and analytics data, for a maximum of 26 months.

We store the data collected from appointments for a maximum of 24 months from the time of recording.

9. What rights do you have?

You can exercise your rights under the GDPR by contacting us:

tietosuoja@laattapiste.fi

or

Laattapiste-Pukkila Oy
Data protection issues
Mestarintie 5
01730 Vantaa.

9.1 Right of access

You have the right to obtain confirmation from us as to whether we are processing personal data concerning you. In addition, you have the right to access personal data concerning you and information on the processing of your personal data in accordance with the General Data Protection Regulation.

When you exercise your right of access, we will provide you with a copy of the personal data we process. If you request more than one copy, we may charge a reasonable fee based on administrative costs.

9.2 Right to rectification

You have the right to ask us to rectify inaccurate personal data without undue delay. In addition, you have the right to have incomplete personal data completed by providing us with additional information.

9.3 Right to erasure

You have the right to obtain from us the erasure of personal data concerning you without undue delay if:

  • your personal data is no longer needed for the purposes for which it was collected or otherwise processed;
  • you withdraw the consent on which the processing was based and there is no other legal basis for the processing of such data;
  • you object to the processing of your personal data on grounds relating to your particular personal situation and there is no legitimate reason for the processing, or you object to the processing of your personal data for direct marketing purposes;
  • we have processed personal data unlawfully; or
  • personal data must be deleted in order to comply with a legal obligation to which we are subject.

9.4 Right to restriction of processing

You have the right to have us restrict the processing of your personal data so that, in addition to storage, your personal data may only be processed with your consent or for the establishment, exercise or defence of legal claims, or for the protection of the rights of another person, if:

  • you contest the accuracy of your personal data, in which case we will restrict the processing for the duration of the verification of the data;
  • we are processing your personal data unlawfully, and you object to the erasure of your personal data and instead request the restriction of the use of your personal data;
  • we no longer need your personal data for the purposes of the processing, but you need it to establish, exercise or defend a legal claim; or
  • you have objected to the processing of your personal data on grounds relating to your particular situation and you are waiting to see whether our legitimate grounds override the grounds for your objection.

9.5 Right to data portability

You have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and the right to transmit such data to another controller if:

  • we carry out processing automatically; and
  • the processing is either based on your consent or it is necessary for the performance of a contract between us or for the implementation of pre-contractual measures at your request.

The right to data portability does not apply where it would adversely affect the rights and freedoms of others.

9.6 Right to object to the processing of personal data

You have the right to object to the processing of your personal data on grounds relating to your particular situation, where the processing is based on our legitimate interest and unless we have compelling legitimate grounds for the processing.

You have the right to object to the processing of your personal data for direct marketing purposes. You can prevent the sending of electronic direct marketing by clicking the unsubscribe link in our messages.

10. Right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint with the Data Protection Ombudsman (tietosuoja.fi/en) if you consider that your rights under the GDPR have been violated in the processing of personal data.

11. Where do we get your personal data?

We collect your personal data primarily from you when you make purchases, book an appointment or otherwise visit Laattapiste-Pukkila Oy's store or our online service. If you finance the services you have purchased with Rempparaha financing provided by OP Corporate Bank plc, we will receive the financing decision number and the maximum amount of financing from OP Corporate Bank plc.

If you represent a potential business customer, we collect your data from websites and other public sources, trade fairs, the business information service provided by Suomen Asiakastieto Oy, and other commercial operators that provide information about companies and their representatives.

If you want to open a renovation account, we will check your credit rating from the credit information register maintained by Suomen Asiakastieto Oy.

12. How do we ensure data security?

We store your personal data in systems that are protected by firewalls, passwords and other generally accepted technical and organisational measures in the industry at any given time.

The materials we maintain manually are located in premises protected against unauthorised access.

Only those of our employees who need to process personal data in order to perform their duties have access to the personal data we process.

13. Cookies and other tracking technologies

13.1 Cookies

We use cookies and other similar technologies on our website to serve our customers as well as possible. A cookie is a small text file that can be placed on your terminal device when you visit our website.

With the help of cookies, we collect information about the devices you use and your behaviour in our service, such as information about the page from which you arrived at our service, which browser you are using, or when and which section of the service you have browsed. We use this information, for example, to improve the user experience of our online service, analyse visitor data, conduct customer research, and target communications and marketing and manage advertising.

With our permission, third parties may place cookies on our website to provide us with information or to provide a personalised user experience.

13.2 How do you refuse cookies?

You have the option of blocking the use of cookies in whole or in part at any time by changing your browser settings or by giving consent to only technical, necessary cookies on our website. You can change your consent at any time by clicking the "View and change cookie settings" button in the footer of the page. If you wish, you can also delete previously stored cookies. Please note that disabling the use of cookies may, however, affect or even prevent the use of certain parts or functions of our website and services. 

13.3 Google Analytics

We use Google Analytics, a web analytics program. Google uses the information collected by cookies to evaluate your use of the website, compiling reports on website traffic for website operators and providing other services relating to website traffic and internet usage.

You can prevent the collection and use by Google of the information generated by the cookie about your use of our website (such as your IP address) by downloading and installing the browser add-on at the following link: https://tools.google.com/dlpage/gaoptout?hl=en-GB. Please note that this add-on is browser and computer specific. You can read Google's privacy policy here: https://policies.google.com/privacy?hl=en-GB.

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