Delivery terms for business customers
These terms apply to Laattapiste-Pukkila Oy’s sales to business customers. Sales to construction companies are subject to the RYHT 2000 general terms of delivery for building products. Consumer sales are subject to Laattapiste-Pukkila Oy’s standard terms for consumer sales.
Prices, orders and delivery
Prices
Prices are based on the price list valid on the date of order or on a separate quotation. The seller reserves the right to adjust the prices of orders already received if its price lists change.
Samples
Products ordered as samples are delivered to the address provided by the customer. The products and delivery costs are invoiced at normal prices.
Ordering
The customer is responsible for the content of their orders. The seller is responsible for delivering the orders it has confirmed. Confirmation means a written order confirmation or order agreement issued by the seller. A written order confirmation is available from the seller on request.
Delivery term
The delivery term used is NOL Vantaa (Finnterms), meaning the goods are collected from the seller’s premises in Vantaa.
Delivery charge
A delivery charge is added to each invoice in accordance with the price list in force at the time. The delivery charge includes the invoicing surcharge and the environmental and recycling fees for packaging materials. Any change to the delivery charge will be announced one calendar month before the new price takes effect.
Back orders
If a back order is caused by the seller, the products are delivered to the customer as soon as they become available, by the usual method of transport. On request, the customer can receive information about back orders by email. If the customer wishes to cancel a back order, they must contact the seller’s wholesale team in good time. If a back order is caused by the customer, the goods are delivered as soon as they become available, without separate notice, by the normal method of transport, and the customer pays the transport costs.
Freight: transport arranged by the seller
The seller makes transport agreements with carriers, orders transport and is responsible for deliveries in accordance with its agreements with the carriers. The seller may change its transport service provider without separate notice. Changes to freight prices are announced one month before they take effect. The seller orders transport in accordance with the customer’s order but reserves the right to change the delivery method to the one currently used for that customer type.
Orders for goods dispatched on weekdays must reach the seller by 4pm on the day of dispatch. The seller combines orders for delivery to the same address on the same day, with the same delivery method and payment terms, into a single delivery. Combined delivery is guaranteed for orders received before the day of dispatch. Orders received on the day of dispatch are combined with earlier deliveries if picking has not yet started.
Freight: customer’s own carrier
The seller is responsible for handing over the goods on the agreed delivery date. The consignment note number is available in the ordering system or in the delivery confirmation sent to the customer. Orders must reach the seller by 4pm on the working day before collection. The customer is responsible for ordering transport. The carrier is responsible for collection and loading in accordance with the agreement between the customer and the carrier.
The seller does not handle investigations, claims for compensation or breaches of contract relating to the carrier’s operations or liabilities.
Uncollected and cancelled deliveries
A restocking fee of €10 plus €5 per order line is charged for uncollected deliveries and for deliveries cancelled at the customer’s request.
Fuel surcharge
The fuel surcharge charged by carriers is included in the freight price. If the surcharge rises significantly, the seller may, at its discretion, charge a fuel surcharge for a maximum of two months.
Transport packaging
The seller charges for transport packaging used for the customer’s delivery in accordance with the price list in force at the time. Usable, undamaged transport packaging purchased from the seller is accepted for return at full value. The customer pays the cost of transporting returned packaging to the seller’s central warehouse. Returns must be agreed with the seller in advance.
Part-pack surcharge
The seller also supplies certain products in quantities smaller than a full factory pack. A part-pack surcharge is charged for these deliveries, and the amount is determined by the seller. Any extra tiles resulting from rounding errors in information systems remain with the customer. The product price and part-pack surcharge are not refunded.
Problems with deliveries
Damaged goods
Products delivered under the seller’s freight agreement are replaced with equivalent new products, delivered by the normal delivery method. The customer is responsible for any products they have passed on to a third party. The seller has the right to have the damaged products returned.
Incorrectly ordered goods
Goods may be returned within three days of the delivery date, subject to certain conditions. Always contact the seller’s customer service to agree on the return and to receive instructions and a return number. Returned products must be in fully saleable condition, free from defects and unopened in their original packaging. Factory-ordered products that are free from defects cannot be returned. Temperature-sensitive products delivered during the cold season (usually 1 October to 1 May) cannot be returned.
For agreed returns of stock products in their original condition, a maximum of 80% of the value of the goods is refunded. The customer pays the freight costs for both the delivery and the return. The seller reserves the right to charge the customer for the cost of recycling returned products that cannot be resold. See our return instructions (in Finnish).
Incorrectly delivered goods
The seller will replace the products at its own expense, delivered by the normal delivery method. Always contact the seller’s wholesale team to receive instructions and a return number. Returned products must be in fully saleable condition, free from defects and in their original packaging. The seller reserves the right to charge the customer for the cost of recycling returned products that cannot be resold.
Delivery delays
Compensation for delivery delays is limited to the value of the freight, unless otherwise stated in the terms of an individual sale. Indirect costs caused by a reasonable delay are not compensated.